Rayman Legends — Fix & Refund Help
2013 · Platformer · Ubisoft · ESRB Everyone 10+ · Metacritic 89
Fix Rayman Legends or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Rayman Legends
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Rayman Legends (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Rayman Legends, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Rayman Legends - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP SP3 or Windows Vista SP2 or Windows 7 SP1 or Windows 8 (both 32/64bit versions) | OS: Windows XP SP3 or Windows Vista SP2 or Windows 7 SP1 or Windows 8 (both 32/64bit versions) |
| Memory | Processor: Intel Pentium IV @ 3.0 GHz or AMD Athlon64 3000 + @ 1.8 GHz | Processor: Intel Core 2 Duo E4400 @ 2.0 GHz or AMD Athlon64 X2 3800+@ 2 GHz |
| Graphics | Memory: 2 GB RAM | Memory: 2 GB RAM |
| Storage | Graphics: nVidia GeForce 6800GT or AMD Radeon X1950 Pro (256MB VRAM with Shader Model 3.0 or higher) | Graphics: nVidia GeForce 9600GT or higher, AMD Radeon HD3850 or higher (512MB VRAM with Shader Model 4.0) |
| DirectX | Storage: 6 GB available space | Storage: 6 GB available space |
| Item 7 | Sound Card: DirectX Compatible Sound Card with latest drivers | Sound Card: DirectX Compatible Sound Card with latest drivers |
| Item 8 | Additional Notes: Windows-compatible keyboard and mouse required, optional Microsoft XBOX360 controller or compatible | Additional Notes: Windows-compatible keyboard and mouse required, optional Microsoft XBOX360 controller or compatible |
About Rayman Legends
Rayman Legends is a fifth main title in the original series of platform games. The new Rayman chapter is a direct sequel to the 2011 game Rayman Origins. The game is set in an imaginary world inhabited by both friendly and hostile creatures. The main character Rayman, a shapeless magical being, accompanied by his closest friends is expected to protect the fictional world from evil. The story begins a century after the Origins events. Bubble Dreamers’ nightmares as well as the Magician (both are main antagonists) has grown up in their power, so only awakened after the 100-year sleep Rayman and his friends Globox and Teensies are able to stop the terrible villains. As the story takes place in various locations depending on the game stage, the environment, as well as difficulty, differs from time to time. The gameplay is about completing multiple platform levels, collecting lums and defeating enemies. In addition to Rayman, Globox and Teensies players can assume the roles of several new game characters. Rayman Legends also features a co-op game mode.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.