Layers of Fear — Fix & Refund Help
2016 · Indie, Adventure · Bloober Team · ESRB Mature · Metacritic 72
Fix Layers of Fear or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Layers of Fear
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Layers of Fear (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Layers of Fear, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Layers of Fear - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Win 10 with support for DirectX 12 Agility SDK | OS: Win 10 with support for DirectX 12 Agility SDK |
| Graphics | Processor: Intel Core i5 4690/ AMD Ryzen 3 1200 | Processor: Intel Core i7 8700K/ AMD Ryzen 5 3600 |
| Storage | Memory: 8 GB RAM | Memory: 12 GB RAM |
| DirectX | Graphics: Nvidia GTX 1060 3GB/ AMD RX 580 4GB | Graphics: Nvidia GTX 1070 8GB |
| Item 7 | DirectX: Version 12 | DirectX: Version 12 |
| Item 8 | Storage: 20 GB available space | Storage: 20 GB available space |
About Layers of Fear
Layers of Fear is the horror game with a focus on exploring and puzzles. It is the only installment in the IP, featuring one DLC which expands the storyline further and one port to the Nintendo Switch, which adds multiple features like accelerated controllers' support and touchscreen assistance. The primary goal of the player is to guide the genius and psychopath painter on the way to complete the painting. The problem is the player does not know how to do so — they start exploring the house, which is changing the layouts repeatedly and find out many jump-scares along the way. Getting through all of the six chapters the player may reach of the three endings: bad, average and good. The end is decided not by momentarily choice but by a series of decisions throughout the game. While the player is uncovering the truth about the premises of the hero's masterpiece, the DLC tells a story of his daughter which returns to her memories of the past. The DLC also features three endings in the same fashion as the original game.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.