Borderlands 2 — Fix & Refund Help
2012 · Shooter, Action, RPG · Aspyr Media · ESRB Mature · Metacritic 89
Fix Borderlands 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Borderlands 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Borderlands 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Borderlands 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Borderlands 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP SP3 | OS: Windows XP SP3/Vista/Win 7 |
| Memory | Processor: 2.4 GHz Dual Core Processor | Processor: 2.3 GHz Quad Core processor |
| Graphics | Memory: 2 GB(XP)/ 2 GB(Vista) | Memory: 2 GB |
| Storage | Hard Disk Space: 13 GB free | Hard Disk Space: 20 GB free |
| DirectX | Video Memory: 256 MB | Video Memory: 512MB |
| Item 7 | Video Card: NVIDIA GeForce 8500 /ATI Radeon HD 2600 | Video Card: NVIDIA GeForce GTX 560 / ATI Radeon HD 5850 |
| Item 8 | Sound: DirectX 9.0c Compatible | Sound: DirectX 9.0c Compatible |
About Borderlands 2
Sequel to the 4-player cooperative FPS RPG Borderlands, where the new team of Vault Hunters arrives on the infamous planet Pandora in order to get the riches, hidden inside the Vault, and help to free the planet from the Handsome Jack, President of Hyperion. Clear out the endless waves and groups and marauders with various weapon types and character abilities. Unlike the first game, Borderlands 2 provided DLC not only expanding the world of Pandora with stand-alone story campaigns but adding 2 more characters. Now the main cast consists of Gunzerker Salvador(dual-wields guns at command), Siren Maya (holds and paralyzes the enemy), Commando Axton (summons turrets) and Zer0 the Assasin (invisible sniper ninja). But with the DLC players can try out summoning giant flying robots with Gaige the Mechromancer and Krieg the Psycho. Most of the game charm and popularity of Borderlands 2 comes from the supporting cast and the personalities of the NPC, making this fast-paced shooter with optional cover stand out.
Fix help for similar games
Cyberpunk 2077
2020 · Shooter, Action
Fix & refund help →Warframe
2013 · Shooter, Massively Multiplayer
Fix & refund help →Fallout: New Vegas
2010 · Shooter, Action
Fix & refund help →Prey
2017 · Shooter, Action
Fix & refund help →Borderlands
2009 · Shooter, Action
Fix & refund help →Borderlands: The Pre-Sequel
2014 · Shooter, Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.