Prey — Fix & Refund Help
2017 · Shooter, Action, RPG · Arkane Studios · ESRB Mature · Metacritic 80
Fix Prey or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Prey
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Prey (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Prey, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Prey - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Prey
Prey (2017) is a single-player sci-fi first-person shooter developed by Arkane Studios Austin and published by Bethesda Softworks. While it is technically a reboot of the 2006 game of the same name developed by Human Head Studios, of which the sequel suffered a fall into development hell before the license was sold to Bethesda Softworks, there is no relation between the stories and universes of the two games. The game is set in the near future of an alternate reality. You find yourself stranded on the Talos I space station, invaded by hostile aliens referred to as the Typhon. To survive, you must explore Talos I in search of weapons and resources to fight off the invaders. Along the way, you'll use neural modification devices to learn skills and psychic abilites. Prey's gameplay loop takes heavy inspiration from System Shock and Bioshock. The game received critical acclaim for its gameplay and its atmosphere. Prey received one paid DLC extension called Mooncrash which introduced a roguelite mode and a free update called Typhon Hunter which introduced a multiplayer mode inspired by classic prop hunt.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.