Borderlands: The Pre-Sequel — Fix & Refund Help
2014 · Shooter, Action, RPG · Aspyr Media · Metacritic 75
Fix Borderlands: The Pre-Sequel or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Borderlands: The Pre-Sequel
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Borderlands: The Pre-Sequel (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Borderlands: The Pre-Sequel, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Borderlands: The Pre-Sequel - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP SP3 | OS: Windows XP SP3/Vista/Win 7/Win 8 |
| Memory | Processor: 2.4 GHz Dual Core Processor | Processor: 2.3 GHz Quad Core processor |
| Graphics | Memory: 2048 MB RAM | Memory: 2048 MB RAM |
| Storage | Graphics: NVIDIA GeForce 8500 / ATI Radeon HD 2600 | Graphics: NVIDIA GeForce GTX 560 / ATI Radeon HD 5850 |
| DirectX | DirectX: Version 9.0 | DirectX: Version 10 |
| Item 7 | Storage: 13 GB available space | Storage: 20 GB available space |
| Item 8 | Sound Card: DirectX 9 Compliant | Sound Card: DirectX 9.0 c Compliant |
About Borderlands: The Pre-Sequel
The game belongs to the Borderlands game line, its action takes place between the events of Borderlands and Borderlands 2. Everything happens on the moon of Pandora - Elpis. The story tells about the formation of Hyperion Corporation and the fate of its head - Handsome Jack, whom we meet while in the role of a simple programmer who dreams to find some valuable artifact. In the game there are various innovations - in the plot, in the characters, in the scenarios of missions and in the setting. For example, on the Pandora satellite, gravity is much weaker, but there is no oxygen at all. Therefore, the task of obtaining oxygen becomes very important for everyone. Moreover, oxygen is needed not only for breathing, but also for the functioning of personal jetpacks and long high jumps. In the game there is another additional story and downloadable content, including new characters and story campaigns.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.