A Story About My Uncle — Fix & Refund Help
2014 · Adventure, Casual, Arcade, Indie, Platformer · Gone North Games · ESRB Everyone 10+ · Metacritic 73
Fix A Story About My Uncle or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — A Story About My Uncle
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — A Story About My Uncle (Crashes / won’t start) Dear Steam Support, I am requesting a refund for A Story About My Uncle, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: A Story About My Uncle - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP (SP3), Windows Vista (SP2), Windows 7, Windows 8 | OS: Windows 7 or 8 |
| Memory | Processor: Intel Core 2 Duo, AMD Athlon X2, or equal at 1.6GHz or better | Processor: QuadCore 2.0 GHz+ |
| Graphics | Memory: 2 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: DirectX 9.0c-compatible, SM 3.0-compatible | Graphics: DirectX 9.0c-compatible, SM 3.0-compatible, 1024MB VRAM+ |
| DirectX | DirectX: Version 9.0c | DirectX: Version 9.0c |
| Item 7 | Storage: 2 GB available space | Storage: 2 GB available space |
| Item 8 | Sound Card: DirectX 9.0c-compatible, 16-bit | Sound Card: DirectX 9.0c-compatible, 16-bit |
About A Story About My Uncle
A Story About My Uncle is a first-person adventure with a heavy focus on moving using a grappling hook and a non-violent approach thus making the plot and landscapes the critical focus of the gaming experience. There is no series of this game: it is the only title in the IP by Gone North also known as Goat Simulator creators. The core gameplay features are the energetic costume giving its owner the ability to jump higher and use the grappling hook, and various updates to this outfit, for example, jetpack boots. While mastering this Spider-Man-like potential, the hero encounters various non-hostile NPCs and environment, the only menacing obstacle in the game is a one-eyed worm, lurking in one of the caves. However, the worst scenario is that it blows you off the cliff. Worm likes to take a nap so getting over him is not a big deal. The plot follows a boy looking for his uncle, Freud. His nephew, after a little research in his flat, has discovered the super costume and traveled to another dimension. There are some optional collectibles scattered across the world. We shall also meet Maddy, who helps us find a missing character
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.