Tom Clancy’s The Division — Fix & Refund Help
2016 · Shooter, Action, RPG · Ubisoft · ESRB Mature · Metacritic 80
Fix Tom Clancy’s The Division or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Tom Clancy’s The Division
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Tom Clancy’s The Division (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Tom Clancy’s The Division, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Tom Clancy’s The Division - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows® 7, Windows 8.1, Windows 10 (64-bit versions only) | OS: Windows® 7, Windows 8.1, Windows 10 (64-bit versions only) |
| Memory | Processor: Intel Core i5-2400 | AMD FX-6100, or better | Processor: Intel Core i7-3770 | AMD FX-8350, or better |
| Graphics | Memory: 6 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 560 with 2 GB VRAM (current equivalent NVIDIA GeForce GTX 760) | AMD Radeon HD 7770 with 2 GB VRAM, or better - See supported List* | Graphics: NVIDIA GeForce GTX 970 | AMD Radeon R9 290, or better - See supported List* |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 40 GB available space | Storage: 40 GB available space |
About Tom Clancy’s The Division
Tom Clancy’s The Division is an action shooter in a third-person perspective with role-playing elements. The game includes both single and multiplayer (co-op) experience. Playing for The Division agent gamers will fight against the sources of virus throughout the city to save America from the terrible cataclysm. The main action is set in New York City, so players have an opportunity to explore an open-world Manhattan infected with the dangerous pandemic. According to the storyline, the disease called “Green Poison” or “The Dollar Flu” appeared as a result of a failed experiment and spread with dollar banknotes on Black Friday 2015. Players should assume a role of The Strategic Homeland Division agent whose aim is to clear the city and to prevent further extension of the pandemic. The gameplay is about completing the missions, earning experience points (for the player progress) and currency (for upgrading the equipment level), and gradual fight against infection. Due to properly worked out high-quality textures all the objects and the city itself are meant to be willingly destructible for the improvement of gaming experience.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.