SUPERHOT — Fix & Refund Help
2016 · Shooter, Indie, Action · SUPERHOT Team · ESRB Teen · Metacritic 82
Fix SUPERHOT or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — SUPERHOT
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — SUPERHOT (Crashes / won’t start) Dear Steam Support, I am requesting a refund for SUPERHOT, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: SUPERHOT - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 | Processor: Intel Core I5-4440 3,10 GHz |
| Memory | Processor: Intel Core2Quad Q6600 2,40 GHz | Memory: 8 GB RAM |
| Graphics | Memory: 4 GB RAM | Graphics: GeForce GTX 660 (2048 MB Ram) |
| Storage | Graphics: GeForce GTX 650 (1024 MB Ram) | Storage: 4 GB available space |
| DirectX | Storage: 4 GB available space | — |
About SUPERHOT
SUPERHOT is an artistically minimalistic first-person shooter. The key feature of the project is its time mechanics. If you don’t move the action slows down so you can think over your next steps. This feature brings together shooters and strategies, making SUPERHOT a mix of these genres. The story follows the concept of a "game inside a game." It starts with your friend who sends you a game you definitely need to try. But the further you go, the more you realize there's somebody except you in the game, who wants you to stop playing. So you progress through similar levels killing enemies and trying to figure out what's happening. Besides original time mechanics, the game makes you quite vulnerable: a single enemy shot kills you making start the level again. At the same time your weaponry is limited, so to survive you need to pick enemies' guns and ammo or use melee combat. Additional to the campaign mode, there's the endless one and the challenge to make levels more difficult.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.