Insurgency — Fix & Refund Help
2014 · Shooter, Indie, Action · New World Interactive · Metacritic 74
Fix Insurgency or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Insurgency
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Insurgency (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Insurgency, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Insurgency - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum | Recommended |
| Processor | OS: Windows® 7/Vista/XP | Memory: 8 GB RAM |
| Memory | Processor: Intel® Core™ 2 Duo E6600 or AMD Phenom™ X3 8750 processor or better | Graphics: Video card 2048 MB or more |
| Graphics | Memory: 4 GB RAM | Hard Drive: 10 GB HD space on a SSD |
| Storage | Graphics: Video card must be 512 MB or more and should be a DirectX 9-compatible with support for Pixel Shader 3.0 | — |
| DirectX | Hard Drive: 10 GB HD space | — |
| Item 7 | DirectX: 9.0c | — |
About Insurgency
Insurgency is a first-person shooter, which provides players with both PvP and co-op multiplayer experience. Unlike other shooters, Insurgency features a hardcore gameplay lacking the on-screen crosshair, health and armor indications, and mini-maps. For the more, each weapon instantly kills other players with one shot in the head and with the maximum of 4 shots in the body, which is quite realistic. As far as the action is set in the timeframes of the Iraq War, the two opposing sides are U.S. troops and Iraqi rebels. The gameplay is divided into 9 PvP modes (Push, Firefight, Skirmish, Ambush, Occupy, Infiltrate, Flashpoint, and Elimination) and 5 co-op modes (Checkpoint, Hunt, Survival, Outpost, and Conquer). PvP matches are held according to 9 various scenarios (depending on the chosen game mode) with the maximum of 32 player count (16 for both sides). To start a match, players have to select a character class and proper equipment. In the co-op game mode, players are offered to compete with AI during the completion of a specific game objective.
Fix help for similar games
Hotline Miami
2012 · Indie, Shooter
Fix & refund help →SUPERHOT
2016 · Shooter, Indie
Fix & refund help →Hotline Miami 2: Wrong Number
2015 · Indie, Shooter
Fix & refund help →POSTAL 2
2003 · Indie, Shooter
Fix & refund help →Black Mesa
2020 · Shooter, Indie
Fix & refund help →Rust
2018 · Shooter, Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.