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Ghost of Tsushima — Fix & Refund Help

2020 · Adventure, Action, RPG · Sucker Punch Productions · ESRB Mature · Metacritic 83

Ghost of Tsushima cover art
Everything on this page is an informational consumer reference — not legal advice. AI search can summarize refund policies, but it can't draft an appeal letter for your exact purchase date, playtime and issue, or build a step-by-step fix sequence for your hardware. Generate both below — everything runs in your browser and prints.

Fix Ghost of Tsushima or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Informational consumer reference — not legal advice.

My appeal package — Ghost of Tsushima

Likely eligible
Platform policySteam
Playtime1 h
Owned (days)—

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — Ghost of Tsushima (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for Ghost of Tsushima, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: Ghost of Tsushima
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

  • Receipt / order confirmation with date
  • Screenshot or clip of the issue (error code, crash, FPS counter)
  • System specs (CPU, GPU, RAM, OS, driver version)
  • Steps already tried (driver update, file verify, reinstall)
  • Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

About Ghost of Tsushima

The year is 1274. Samurai warriors are the legendary defenders of Japan--until the fearsome Mongol Empire invades the island of Tsushima, wreaking havoc and conquering the local population. As one of the last surviving samurai, you rise from the ashes to fight back. But, honorable tactics won't lead you to victory. You must move beyond your samurai traditions to forge a new way of fighting--the way of the Ghost--as you wage an unconventional war for the freedom of Japan.

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Sources & attribution

  • Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
  • Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
  • Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.