Monster Hunter: World — Fix & Refund Help
2018 · Adventure, Action, RPG · Capcom · ESRB Teen · Metacritic 89
Fix Monster Hunter: World or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Monster Hunter: World
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Monster Hunter: World (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Monster Hunter: World, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Monster Hunter: World - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: WINDOWS® 7, 8, 8.1, 10 (64-bit required) | OS: WINDOWS® 7, 8, 8.1, 10 (64-bit required) |
| Graphics | Processor: Intel® Core™ i5-4460, 3.20GHz or AMD FX™-6300 | Processor: Intel® Core™ i7 3770 3.4GHz or Intel® Core™ i3 8350 4GHz or AMD Ryzen™ 5 1500X |
| Storage | Memory: 8 GB RAM | Memory: 8 GB RAM |
| DirectX | Graphics: NVIDIA® GeForce® GTX 760 or AMD Radeon™ R7 260x (VRAM 2GB) | Graphics: NVIDIA® GeForce® GTX 1060 (VRAM 3GB) or AMD Radeon™ RX 570 (VRAM 4GB) |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Network: Broadband Internet connection | Network: Broadband Internet connection |
About Monster Hunter: World
Monster Hunter: World is the fifth game in the Japanese franchise Monster Hunter, which is about hunting giant beasts. It is set in a medieval fantasy setting, on a continent known as the New World that is being colonized by the humans from the Old World. The plot revolves around a dragon migration called Elder Crossing. Your protagonist is a hunter, whose name and appearance can be customized. You traveled from the Old World to study and hunt the dragons and other local monsters. The hunter, accompanied by an assistant, starts at the city of Astera, from where they can freely wander the open world. There are six regions in the New World, each with its own base camp. The camps are where you have to thoroughly prepare before every expedition, gathering equipment and provision. Before you can fight monsters, they need to be tracked down using Scout flies and studied to discover their habits, strengths, and weaknesses. There are no character levels, so your hunter’s effectiveness relies on the hunting gear you have equipped. Advanced armor and weapons can be created using a detailed crating system. Many items that you found on missions, including body parts of monsters, can be used for crafting.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.