Deus Ex: Game of the Year Edition — Fix & Refund Help
2000 · Shooter, Action, RPG · Ion Storm · ESRB Mature · Metacritic 90
Fix Deus Ex: Game of the Year Edition or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Deus Ex: Game of the Year Edition
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Deus Ex: Game of the Year Edition (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Deus Ex: Game of the Year Edition, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Deus Ex: Game of the Year Edition - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: 300 MHz Pentium II or equlivalent, Windows 95/98, 64 MB RAM, DirectX 7.0a compliant 3D accelerated video card 16MB VRAM, Direct X 7.0a compliant sound card, Direct X 7.0a or higher (included), 150MB uncompressed hard drive space, Keyboard and Mouse | — |
| Processor | — | — |
| Memory | — | — |
| Graphics | — | — |
About Deus Ex: Game of the Year Edition
The year is 2052 and the world is a dangerous and chaotic place. Terrorists operate openly - killing thousands; drugs, disease and pollution kill even more. The world's economies are close to collapse and the gap between the insanely wealthy and the desperately poor grows ever wider. Worst of all, an ages old conspiracy bent on world domination has decided that the time is right to emerge from the shadows and take control.
Key Features:
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.