Borderlands Game of the Year Enhanced — Fix & Refund Help
2019 · Shooter, Action, RPG · Gearbox Software · ESRB Mature · Metacritic 78
Fix Borderlands Game of the Year Enhanced or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Borderlands Game of the Year Enhanced
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Borderlands Game of the Year Enhanced (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Borderlands Game of the Year Enhanced, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Borderlands Game of the Year Enhanced - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | 最低: | 推奨: |
| Processor | 64 ビットプロセッサとオペレーティングシステムが必要です | 64 ビットプロセッサとオペレーティングシステムが必要です |
| Memory | OS: Windows 7 64-Bit | OS: Windows 7 64-Bit |
| Graphics | プロセッサー: Intel Core i3 530 @2.93GHz/AMD Phenom 9950 @2.6GHz | プロセッサー: Intel Core i3 2105 @3.1GHz/AMD FX 4100 @3.6GHz |
| Storage | メモリー: 4 GB RAM | メモリー: 4 GB RAM |
| DirectX | グラフィック: Geforce GTX 660, Radeon HD 6970 | グラフィック: Geforce GTX 760, Radeon HD 7850 |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | ストレージ: 25 GB 利用可能 | ストレージ: 25 GB 利用可能 |
About Borderlands Game of the Year Enhanced
Discover the co-op shooter-looter that started it all, crammed with content and enhancements! Equip bazillions of guns as one of four trigger-happy mercenaries, each with unique RPG skills. Take on the lawless desolate planet Pandora in pursuit of powerful alien technology: The Vault. With new weapons, visual upgrades, all 4 add-on packs and more, enjoy the highly acclaimed FPS/RPG solo or together with friends! Bazillions of Guns: Rocket-launching shotguns, enemy-torching revolvers, SMGs that fire lightning rounds, and tons more. Radical Art Style: Traditional rendering techniques combined with hand-drawn textures give Borderlands its iconic style. Intense Vehicular Combat: Behind the wheel, engage in frenetic vehicle-to-vehicle combat. Co-op Frenzy: Tear through the opposition as a crew of up to 4.NEW:VISUALLY STUNNING: With improved character models, environments, weapons, and textures, Borderlands paired with a 4K display never looked so good. NEW WEAPONS: There are already too many to count so we added more. NEW CHARACTER HEADS: Be as beautiful as mom says you are. NEW GOLD CHESTS AND KEYS: More loot! AND MORE!PLUS: THE ZOMBIE ISLAND OF DOCTOR NED: Enter the corporate owned small town known as Jakobs Cove and put an end to the rumors of the walking “undead.” New areas, new missions, new enemies, Oh My! MAD MOXXI’S UNDERDOME RIOT: Celebrate the grand opening of Marcus Bank by taking on hundreds of foes in the only competitive arena around where you’re coming back famous... or not at all. THE SECRET ARMORY OF GENERAL KNOXX: Want more of the Borderlands story and more loot than you could possibly figure out what to do with? Add new guns, missions, vehicles and more! CLAPTRAP’S NEW ROBOT REVOLUTION: This destructive adventure invites you to battle a vicious new threat, a massive uprising of your former friends: the claptraps.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.