Many players assume a store's "all sales final" or "non-refundable after download" line is the last word. In several regions it isn't — consumer law sits on top of store policy and can grant remedies a clause cannot remove. The EU, UK, Australia, and Canada pages summarize each regime.
In the EU, distance (online) sales carry a 14-day right of withdrawal — but it is lost once you consent to immediate performance (download/stream) and acknowledge losing the right. If you did not consent and the 14 days have not passed, you may have a stronger claim than the platform's own policy allows. From 19 June 2026, EU sellers must provide an easy electronic withdrawal function.
In the UK, the Consumer Rights Act 2015 gives faulty digital content a repair/replace/refund remedy chain, and a credit-card Section 75 claim (or debit-card chargeback) can back you when a trader won't refund. In Australia, the ACL's automatic guarantees mean a "no refunds" sign is unlawful and a major failure entitles you to a refund regardless of store policy. See the Australia page and the UK page for specifics.
These rights are why a denied store refund isn't necessarily the end: if the product is faulty or misdescribed, your regional law may require a remedy. Pair the relevant regional page with the dispute guide and, if needed, the chargeback guide to enforce it.