Wolfenstein II: The New Colossus — Fix & Refund Help
2017 · Shooter, Action · Bethesda Softworks · ESRB Mature · Metacritic 86
Fix Wolfenstein II: The New Colossus or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Wolfenstein II: The New Colossus
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Wolfenstein II: The New Colossus (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Wolfenstein II: The New Colossus, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Wolfenstein II: The New Colossus - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Empfohlen: |
| Processor | Betriebssystem: Win7, 8.1, or 10 (64-Bit versions) | Betriebssystem: Win7, 8.1, or 10 (64-Bit versions) |
| Memory | Prozessor: Intel Core i5-3570/i7-3770 or AMD FX-8350/Ryzen 5 1400 | Prozessor: Intel Core i7-4770/AMD FX-9370/Ryzen 5 1600X |
| Graphics | Arbeitsspeicher: 8 GB RAM | Arbeitsspeicher: 16 GB RAM |
| Storage | Grafik: Nvidia GTX 770 4GB/AMD Radeon R9 290 4GB or better | Grafik: Nvidia GTX 1060 6GB/AMD Radeon RX 470 4GB or better |
| DirectX | Speicherplatz: 55 GB verfügbarer Speicherplatz | Speicherplatz: 55 GB verfügbarer Speicherplatz |
About Wolfenstein II: The New Colossus
Wolfenstein 2: The New Colossus is a singleplayer FPS developed by MachineGames. It is the third installment in the rebooted series.
Set in the alternate 1961 where Nazi Germany won World War II, the game picks up right at the end of Wolfenstein: The New Order. After sustaining heavy injuries in the battle with Wilhelm "Deathshead" Strasse, BJ Blaskowicz orders a nuclear strike on Deathshead's compound in order to cripple the Nazi war machine, but he is evacuated by his comrades before the rocket launch. Blaskowicz falls unconscious for 5 months and is woken up by a Nazi attack. The player has to repel the attack and end the Nazi reign over America once and for all.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.