BioShock Infinite — Fix & Refund Help
2013 · Shooter, Action · Aspyr Media · ESRB Mature · Metacritic 94
Fix BioShock Infinite or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — BioShock Infinite
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — BioShock Infinite (Crashes / won’t start) Dear Steam Support, I am requesting a refund for BioShock Infinite, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: BioShock Infinite - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows Vista Service Pack 2 32-bit | OS: Windows 7 Service Pack 1 64-bit |
| Memory | Processor: Intel Core 2 DUO 2.4 GHz / AMD Athlon X2 2.7 GHz | Processor: Quad Core Processor |
| Graphics | Memory: 2GB | Memory: 4GB |
| Storage | Hard Disk Space: 20 GB free | Hard Disk Space: 30 GB free |
| DirectX | Video Card: DirectX10 Compatible ATI Radeon HD 3870 / NVIDIA 8800 GT / Intel HD 3000 Integrated Graphics | Video Card: DirectX11 Compatible, AMD Radeon HD 6950 / NVIDIA GeForce GTX 560 |
| Item 7 | Video Card Memory: 512 MB | Video Card Memory: 1024 MB |
| Item 8 | Sound: DirectX Compatible | Sound: DirectX Compatible |
About BioShock Infinite
The third game in the series, Bioshock takes the story of the underwater confinement within the lost city of Rapture and takes it in the sky-city of Columbia. Players will follow Booker DeWitt, a private eye with a military past; as he will attempt to wipe his debts with the only skill he’s good at – finding people. Aside from obvious story and style differences, this time Bioshock protagonist has a personality, character, and voice, no longer the protagonist is a silent man, trying to survive. Open and bright level design of Columbia shows industrial colonial America in a seemingly endless carnival. But Bioshock is not famous for its visuals, but for its story. Mystery and creative vision of Irrational Games invite players to uncover the secrets of Columbia’s leader - Zachary Comstock and save Elizabeth, the girl, that’s been locked up in the flying city since her birth. Unique weapons and mechanics of Vigor will make encounters different, helping players to adjust to the new found mobility and hook shot, making fights fast-paced and imaginative.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.