SOMA — Fix & Refund Help
2015 · Indie, Adventure, Action · Frictional Games · ESRB Mature · Metacritic 84
Fix SOMA or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — SOMA
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — SOMA (Crashes / won’t start) Dear Steam Support, I am requesting a refund for SOMA, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: SOMA - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: 64-bit Windows Vista | OS: 64-bit Windows 7 |
| Memory | Processor: Core i3 / AMD A6 2.4Ghz | Processor: Core i5 / AMD FX 2.4Ghz |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 260 / AMD Radeon HD 5750. OpenGL 3.3 | Graphics: NVIDIA GeForce GTX 480 / AMD Radeon HD 5970. OpenGL 3.3 |
| DirectX | Storage: 25 GB available space | Storage: 25 GB available space |
| Item 7 | Additional Notes: Integrated Intel graphics are not supported. They should work (Intel HD 4000-series or better), but with issues. | Additional Notes: Integrated Intel graphics are not supported. They should work (Intel HD 4000-series or better), but with issues. |
About SOMA
SOMA is a sci-fi survival horror that makes you rethink the description of death. You play as Simon Jarrett who was injured in a crash accident and agreed for an experimental operation on his brain. He wakes up at an abandoned underwater facility full of mutants. Trying to figure out what’s going on, Simon finds Catherine Chun, a scientist, who tells him about the technology of copying the human personality. The gameplay is based on exploration and puzzle solving. There's no combat, and you are meant to avoid enemies and act stealthily. To progress through the story, you need to search for clues, read multiple notes and solve puzzles. Though there are monsters in SOMA, it frightens with its atmosphere in the first place. A dark, abandoned station with dead people, uncertainty and the lack of any understanding of what is waiting for you is scarier than screamers and blood rivers. Moral choices you have to make don’t affect the story much: instead, they change your attitude to the events, so it’s you who develops through the game.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.