Quantum Break — Fix & Refund Help
2016 · Shooter, Action · Remedy Entertainment · ESRB Mature · Metacritic 66
Fix Quantum Break or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Quantum Break
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Quantum Break (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Quantum Break, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Quantum Break - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 - 64 bit | OS: Windows 10 - 64 bit |
| Memory | Processor: Intel Core i5-4460, 2.70GHz or AMD FX-6300 | Processor: Intel Core i5 4690, 3.9GHz or AMD equivalent |
| Graphics | Memory: 8 GB RAM | Memory: 16 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 760 or AMD Radeon R7 260x | Graphics: NVIDIA GeForce GTX 970 or AMD Radeon R9 390 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 68 GB available space | Storage: 68 GB available space |
About Quantum Break
Quantum Break is an adventure third-person action game.
The game's plot revolves around the fictional Northern American University called Riverport. The main character of the game - a young guy Jack, who discovered the ability to control the time after a failed experiment. Jack begins to hunt the organisation called "Monarch", whose founder, Paul Serene, also has a unique ability - he can see alternative futures. Jack has all the forces to confront the "Monarch", using the newly acquired forces to understand what happened during this mystical experiment.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.