Paladins — Fix & Refund Help
2016 · Shooter, Action · Hi-Rez Studios · ESRB Teen · Metacritic 78
Fix Paladins or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Paladins
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Paladins (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Paladins, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Paladins - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP SP2, Windows Vista or Windows 7 | OS: 64-bit: Vista, Win 7, Win 8, Win 10 |
| Memory | Processor: Core 2 Duo 2.4 GHz or Althon X2 2.7 GHz | Processor: Intel Core i5-750, 2.67 GHz / AMD Phenom II X4 965, 3.4 GHz |
| Graphics | Memory: 2 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: ATI or Nvidia graphics card with 512MB video ram or better and Shader Model 3.0+ support. (ATI Radeon 3870 or higher, Nvidia GeForce 8800 GT or higher) | Graphics: NVIDIA GeForce GTX 560 / AMD Radeon HD 6950 or better with 768 MB+ of VRAM (DirectX 11 Compatible) |
| DirectX | Storage: 10 GB available space | Network: Broadband Internet connection |
| Item 7 | Sound Card: DirectX compatible sound card | Storage: 10 GB available space |
| Item 8 | — | Sound Card: DirectX compatible sound card |
About Paladins
Paladins (also known as Paladins: Champions of the Realm) is a free-to-play multiplayer first-person shooter. The game is, according to developers, influenced by Team Fortress 2 and is an example of hero shooter subgenre: a type of multiplayer shooter in which you choose to play as one of the pre-made characters with unique abilities and weapons¬. The primary game mode in Paladins is the siege. Two teams are fighting for the capture point in the center of the map. When a team successfully seizes the capture point, it gets 1 Objective Point, and the Payload spawns for them. Now they must escort the Payload to the enemy’s base to get additional Objective Point. The hostile team can, however, steal the Payload to get Objective Point themselves. Once a team gets 4 Objective Points, it wins the match. There are more than 38 heroes (or “champions” as they are called in the game) available in Paladins. Initially, the player has access to 5 of them at any time, and 4 more are in a two-week rotation. To permanently get any other champion, the player has to buy the champion via in-game currency or buy the champions pack for real money.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.