Mortal Kombat X — Fix & Refund Help
2015 · Action, Fighting · Warner Bros. Interactive · ESRB Mature · Metacritic 76
Fix Mortal Kombat X or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Mortal Kombat X
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Mortal Kombat X (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Mortal Kombat X, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Mortal Kombat X - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: 64-bit: Vista, Win 7, Win 8, Win 10 | OS: 64-bit: Win 7, Win 8, Win 10 |
| Memory | Processor: Intel Core i5-750, 2.67 GHz | AMD Phenom II X4 965, 3.4 GHz | Processor: Intel Core i7-3770, 3.4 GHz | AMD FX-8350, 4.0 GHz |
| Graphics | Memory: 3 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 460 | AMD Radeon HD 5850 | Graphics: NVIDIA GeForce GTX 660 | AMD Radeon HD 7950 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 36 GB available space | Storage: 44 GB available space |
About Mortal Kombat X
Mortal Kombat X is a fighting game involving 1x1 encounters. The game is the part of a massive Mortal Kombat franchise which originates in 1992 being one of the first fighting games. The MK universe includes films, literature, and TV-shows, let alone dozens of games. The game features unique abilities throughout all of the series' titles. Fatality — the final death blow was introduced in the first section and have made its way to the Mortal Kombat X. The new piece of a franchise, nevertheless, implements newer mechanics such as X-Ray — a sharp blow delivered when the respective scale is fulfilled and breaking combos, utilizing the same bar but allowing a player to defend themselves. The storyline of a game lists is superb, and every new title brings enrichment into it. Mortal Kombat X tells a story of a self-titled tournament in the NetherRealm — a place somewhere between the land of the living and dead. The victor was supposed to become a NetherRealm's curator up until the next round of a championship. The MK X features 24 fighters with expending the list up to 33 playable characters thanks to two DLCs.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.