Metro Exodus — Fix & Refund Help
2019 · Shooter, Action · 4A Games · ESRB Mature · Metacritic 81

Fix Metro Exodus or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Metro Exodus
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Metro Exodus (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Metro Exodus, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Metro Exodus - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Metro Exodus
Metro Exodus is the third installment in the Metro series. It is based on the series of post-apocalyptic novels by Russian writer Dmitry Glukhovsky. The game is the sequel to Metro: Last Light and is set two years after its ending. ###Plot Exodus takes place in the year 2036 in post-apocalyptic Russia. According to the Metro universe backstory, in 2013 the planet was devastated by a total nuclear war. The atomic bombing left many parts of the Earth's surface uninhabitable due to high radiation rates, dangerous mutated monsters, and anomalies abound. The last remnants of humanity survive by hiding in the subway tunnels (hence the name of the series). The main protagonist is Artyom, a former dweller of Moscow Metro. Together with his wife Anna, he escaped the capital to search for survivors in the Russian Far East (thus making the “Redemption” ending of the Last Light the series' canon). ###Gameplay The player controls Artyom from the first person view. Exodus introduces the sandbox open-world, although the game combines it with the traditional linear levels. Unlike in previous games, Exodus is set mostly outside the subway system. Thus, the game also introduces the weather, the day and night cycle and the change of seasons. The player explores the Russian wilderness during and after the nuclear winter and rides a steam locomotive named Aurora through Siberia.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.