Metal Gear Solid V: Ground Zeroes — Fix & Refund Help
2014 · Shooter, Action · Kojima Productions · Metacritic 80
Fix Metal Gear Solid V: Ground Zeroes or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Metal Gear Solid V: Ground Zeroes
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Metal Gear Solid V: Ground Zeroes (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Metal Gear Solid V: Ground Zeroes, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Metal Gear Solid V: Ground Zeroes - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows Vista SP2 x64, Windows 7 x64, Windows 8 x64 (64-bit OS Required) | OS: Windows 7 x64, Windows 8 x64 (64-bit OS Required) |
| Memory | Processor: Core i5-4460 (3.20GHz) or better *Quad-Core or better | Processor: Core i7-4790 (3.60GHz) or better *Quad-Core or better |
| Graphics | Memory: 4 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 650 (2GB) or better (DirectX 11 graphics card required) | Graphics: NVIDIA GeForce GTX 760 (DirectX 11 graphics card required) |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 4 GB available space | Storage: 4 GB available space |
| Item 8 | Sound Card: DirectX 9.0c compatible sound card | Sound Card: DirectX 9.0c compatible sound card (Surround Sound 5.1) |
About Metal Gear Solid V: Ground Zeroes
Metal Gear Solid V: Ground Zeroes is a standalone prologue for the main entry of the series, Phantom Pain. As Snake now is the Big Boss, Ground Zeroes follows Peace Walker entry some little time after it. Considering that Paz Ortega Andrade has died, MSF starts to work in different ways when suddenly there is information that Paz is being detained by Camp Omega on Cuba. The situation becomes even worse when Ricardo "Chico" Libre is sent for rescue and being captured as well. Snake is now headed to Cuba to save them or confirm their deaths.
Still being a stealth action game, spotting system has been changed in Ground Zeroes, as now there is now meters, and the player must navigate through his eyes and ears to understand if he's been spotted. Reflex Mode is also added to the game. When the player is spotted, there is a little gap of time in slow-motion to kill the enemy before he alarms everyone around him. As well now the iDroid system in the game can be connected to your phones in order to have a look at an in-game map.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.