Human: Fall Flat — Fix & Refund Help
2016 · Indie, Action, Puzzle · 505 Games · ESRB Everyone · Metacritic 70
Fix Human: Fall Flat or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Human: Fall Flat
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Human: Fall Flat (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Human: Fall Flat, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Human: Fall Flat - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP/Vista/7/8/8.1/10 x86 and x64 | OS: Windows XP/Vista/7/8/8.1/10 x86 and x64 |
| Memory | Processor: Intel Core2 Duo E6750 (2 * 2660) or equivalent | AMD Athlon 64 X2 Dual Core 6000+ (2 * 3000) or equivalent | Processor: Intel Core2 Quad Q9300 (4 * 2500) or equivalent | AMD A10-5800K APU (4*3800) or equivalent |
| Graphics | Memory: 1024 MB RAM | Memory: 2048 MB RAM |
| Storage | Graphics: GeForce GT 740 (2048 MB) or equivalent | Radeon HD 5770 (1024 MB) | Graphics: GeForce GTX 460 (1024 MB) or equivalent | Radeon HD 7770 (1024 MB) |
| DirectX | Storage: 500 MB available space | Storage: 500 MB available space |
About Human: Fall Flat
Human: Fall Flat is a low-poly adventure game with platforming elements and physics-based puzzles. You play as Bob, a fully customizable character that travels from one dream to another. Bob has neither no background nor superpowers. His abilities don’t differ from yours: he can grab things, climb ledges and so on.
Every level consists of multiple puzzles that can be solved in different ways. You can push and pull carts, break walls and interact with everything else comparable to your own size. The game heavily focuses on physics. Puzzles’ solutions are intuitive and make you act like in real life. In their core levels are quite linear: you need to reach the door at another side of the location to get into the next dream. While at the first levels you need to find exits from tiny rooms, the further you go, the larger locations become. There is a lot of content in the game in general, and it clearly references the sandbox genre where you can do almost everything you want.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.