Hitman 2 — Fix & Refund Help
2018 · Shooter, Action · IO Interactive · ESRB Mature · Metacritic 83
Fix Hitman 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Hitman 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Hitman 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Hitman 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Hitman 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Hitman 2
Hitman 2 is the seventh game in its series. It is the sequel to Hitman and a prequel to all other entries of the franchise.
###Plot As with all Hitman series, the game follows Agent 47, a hitman for hire and a member of a secret assassins' organization called International Contract Agency. His missions are tied together by a story that continues the plot of 2016's Hitman. The protagonist is searching for an anonymous opponent known as Shadow Client, who was also the main antagonist of the previous game. Hitman 2 also provides insight into Agent 47's mysterious past. The hunt for Shadow Client and his militia takes Agent 47 to new locations, such as a motor race on the sunny streets of Miami and a deadly tropical rainforest in Colombia.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.