Half-Life — Fix & Refund Help
1998 · Shooter, Action · Valve Software · ESRB Mature · Metacritic 96

Fix Half-Life or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Half-Life
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Half-Life (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Half-Life, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Half-Life - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: 500 mhz processor, 96mb ram, 16mb video card, Windows XP, Mouse, Keyboard, Internet Connection | — |
| Processor | Recommended: 800 mhz processor, 128mb ram, 32mb+ video card, Windows XP, Mouse, Keyboard, Internet Connection | — |
| Memory | — | — |
| Graphics | — | — |
About Half-Life
Half-Life is the original game in the series. Being a revolutionary at the time, we follow the story of Gordon Freeman - a silent scientist at the facility called Black Mesa. Arriving late at work and hastily doing his routine he runs into the experiment field. However, the experiment goes completely wrong and opens a portal to a completely different dimension called Xen. The laboratory is destroyed as well as the facility itself, as unknown creatures like Vortigaunts are now everywhere in the facility. Gordon must battle his way to the surface and find a way to close the portal. One of the main features of Half-Life was story-telling through scripted sequences within the actual gameplay. Without having cutscenes, the game was able to tell the full story of the game by showing scripted deaths, dialogues, character appearance while the gameplay was moving one. By not ripping off the player from the process, the game feels much more smooth as it continues. Despite his science nature, Gordon is masterfully using his weapons and destroys any enemy at his path with rifles, grenades, shotguns and much more.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.