Euro Truck Simulator 2 — Fix & Refund Help
2012 · Indie, Simulation · SCS Software · ESRB Everyone · Metacritic 79
Fix Euro Truck Simulator 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Euro Truck Simulator 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Euro Truck Simulator 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Euro Truck Simulator 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Euro Truck Simulator 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 | OS: Windows 7/8.1/10 64-bit |
| Memory | Processor: Dual core CPU 2.4 GHz | Processor: Quad core CPU 3.0 GHz |
| Graphics | Memory: 4 GB RAM | Memory: 6 GB RAM |
| Storage | Graphics: GeForce GTS 450-class (Intel HD 4000) | Graphics: GeForce GTX 760-class (2 GB) |
| DirectX | Hard Drive: 3 GB available space | Hard Drive: 3 GB available space |
About Euro Truck Simulator 2
You play as a truck driver, whose primary task throughout the game is to deliver essential goods to Europe.
The actions of foreign drivers in the game are close to reality. It means that the computer does not only act following the rules of the road but also takes some other techniques taken from real life, for example, gives a sign that passes the driver to the main road.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.