This War of Mine — Fix & Refund Help
2014 · Indie, Adventure, Simulation · 11 Bit Studios · ESRB Mature · Metacritic 83

Fix This War of Mine or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — This War of Mine
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — This War of Mine (Crashes / won’t start) Dear Steam Support, I am requesting a refund for This War of Mine, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: This War of Mine - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP SP3 (32 bit) / Vista | OS: Windows 7/Windows 8 |
| Memory | Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz | Processor: Intel(R) Core(TM)2 Quad 2.7 Ghz, AMD Phenom(TM)II X4 3 Ghz |
| Graphics | Memory: 2 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB | Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0 |
| DirectX | DirectX: Version 9.0c | DirectX: Version 9.0c |
| Item 7 | Sound Card: DirectX compatible | Sound Card: DirectX compatible |
About This War of Mine
A small town surrounded by war. The usual order is irrevocably violated, you have to survive, but you are not a soldier and certainly not a superhero. The player controls a group of two to four civilians selected from twelve characters. The goal is simple - to survive the war. Later, new people can join the group. Characters need food, can get sick, freeze, die from wounds. Can run away with all the food stock. The day is different from the night in everything. During the day we equip the shelter, repair and produce weapons and tools - from what can be found. In the afternoon we communicate with neighbours, sometimes with benefit. At night we go out for prey. The night harbours us but also harbours looters, often they are armed. Winter brings cold and freezes water, requires more health and firewood. Decisions that have to be made often have a moral dimension - can one rob an unarmed person if this is a matter of life and death for someone from the group? As in life, events are seen as random and do not repeat from game to game. The same characters can behave very differently, and the siege can sometimes last twenty days, and sometimes eighty.
Fix help for similar games
Garry's Mod
2004 · Adventure, Action
Fix & refund help →No Man's Sky
2016 · Adventure, Action
Fix & refund help →Limbo
2010 · Adventure, Action
Fix & refund help →Stardew Valley
2016 · Indie, RPG
Fix & refund help →Amnesia: The Dark Descent
2010 · Indie, Adventure
Fix & refund help →Don't Starve Together
2016 · Indie, Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.