This War of Mine — Fix & Refund Help

2014 · Indie, Adventure, Simulation · 11 Bit Studios · ESRB Mature · Metacritic 83

This War of Mine cover art
Everything on this page is an informational consumer reference — not legal advice. AI search can summarize refund policies, but it can't draft an appeal letter for your exact purchase date, playtime and issue, or build a step-by-step fix sequence for your hardware. Generate both below — everything runs in your browser and prints.

Fix This War of Mine or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Informational consumer reference — not legal advice.

My appeal package — This War of Mine

Likely eligible
Platform policySteam
Playtime1 h
Owned (days)

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — This War of Mine (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for This War of Mine, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: This War of Mine
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

  • Receipt / order confirmation with date
  • Screenshot or clip of the issue (error code, crash, FPS counter)
  • System specs (CPU, GPU, RAM, OS, driver version)
  • Steps already tried (driver update, file verify, reinstall)
  • Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

Official PC requirements

Publisher-published values via RAWG, retrieved 2026-08-21.

SpecMinimumRecommended
OSMinimum:Recommended:
ProcessorOS: Windows XP SP3 (32 bit) / VistaOS: Windows 7/Windows 8
MemoryProcessor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 GhzProcessor: Intel(R) Core(TM)2 Quad 2.7 Ghz, AMD Phenom(TM)II X4 3 Ghz
GraphicsMemory: 2 GB RAMMemory: 4 GB RAM
StorageGraphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MBGraphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
DirectXDirectX: Version 9.0cDirectX: Version 9.0c
Item 7Sound Card: DirectX compatibleSound Card: DirectX compatible

About This War of Mine

A small town surrounded by war. The usual order is irrevocably violated, you have to survive, but you are not a soldier and certainly not a superhero. The player controls a group of two to four civilians selected from twelve characters. The goal is simple - to survive the war. Later, new people can join the group. Characters need food, can get sick, freeze, die from wounds. Can run away with all the food stock. The day is different from the night in everything. During the day we equip the shelter, repair and produce weapons and tools - from what can be found. In the afternoon we communicate with neighbours, sometimes with benefit. At night we go out for prey. The night harbours us but also harbours looters, often they are armed. Winter brings cold and freezes water, requires more health and firewood. Decisions that have to be made often have a moral dimension - can one rob an unarmed person if this is a matter of life and death for someone from the group? As in life, events are seen as random and do not repeat from game to game. The same characters can behave very differently, and the siege can sometimes last twenty days, and sometimes eighty.

Fix help for similar games

Sources & attribution

  • Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
  • Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
  • Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.