Call of Duty: Black Ops III — Fix & Refund Help
2015 · Shooter, Action · Raven Software · ESRB Mature · Metacritic 73
Fix Call of Duty: Black Ops III or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Call of Duty: Black Ops III
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Call of Duty: Black Ops III (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Call of Duty: Black Ops III, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Call of Duty: Black Ops III - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7 64-Bit / Windows 8 64-Bit / Windows 8.1 64-Bit | — |
| Memory | Processor: Intel® Core™ i3-530 @ 2.93 GHz / AMD Phenom™ II X4 810 @ 2.60 GHz | — |
| Graphics | Memory: 6 GB RAM | — |
| Storage | Graphics: NVIDIA® GeForce® GTX 470 @ 1GB / ATI® Radeon™ HD 6970 @ 1GB | — |
| DirectX | DirectX: Version 11 | — |
| Item 7 | Network: Broadband Internet connection | — |
| Item 8 | Storage: 100 GB available space | — |
About Call of Duty: Black Ops III
Call of Duty Black Ops III is a science fiction first-person shooter, the twelfth game in the whole Call of Duty franchise and the third chapter in the Black Ops series. The action begins in 2065, 40 years after the events of the second part, so the game has several historical references. However, the game is not a direct sequel to the previous Black Ops game. Players are offered to assume the role of a CIA special unit trooper trying to get along with the new artificial intelligence DNI (Direct Neural Interface) system and to solve mysteries hidden in it. The whole gameplay is divided into three usual for Black Ops series game modes: Campaign, Multiplayer, and Zombies. The single-player campaign can be also completed in a squad (up to four members). Players are able to choose proper equipment and even customize the character before starting another mission. After the completion, each level could be replayed in a “realistic” difficulty or in a “Nightmares” mode (regular enemies are replaced with zombies).
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.