Call of Duty: WWII — Fix & Refund Help
2017 · Shooter, Action · Sledgehammer Games · ESRB Mature · Metacritic 77
Fix Call of Duty: WWII or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Call of Duty: WWII
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Call of Duty: WWII (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Call of Duty: WWII, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Call of Duty: WWII - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7 64-Bit or later | — |
| Memory | Processor: CPU: Intel® Core™ i3 3225 3.3 GHz or AMD Ryzen™ 5 1400 | — |
| Graphics | Memory: 8 GB RAM | — |
| Storage | Graphics: NVIDIA® GeForce® GTX 660 @ 2 GB / GTX 1050 or ATI® Radeon™ HD 7850 @ 2GB / AMD RX 550 | — |
| DirectX | DirectX: Version 11 | — |
| Item 7 | Network: Broadband Internet connection | — |
| Item 8 | Storage: 90 GB available space | — |
About Call of Duty: WWII
Digital Deluxe Edition The Call of Duty®: WWII Digital Deluxe edition includes the Call of Duty®: WWII Season Pass**** and 1,100 Call of Duty®: WWII Points*. Season Pass includes Carentan Bonus Map! Pre-Purchase Offer About the Game Includes Digital Edition Bonus Content: 1,100 Call of Duty Points* PRE-ORDER AND GET: - Multiplayer Upgrade (Weapon Unlock + 2XP)** - Zombies Camo*** - Divisions Pack Call of Duty® returns to its roots with Call of Duty®: WWII - a breathtaking experience that redefines World War II for a new gaming generation. Land in Normandy on D-Day and battle across Europe through iconic locations in history’s most monumental war. Experience classic Call of Duty combat, the bonds of camaraderie, and the unforgiving nature of war against a global power throwing the world into tyranny. Call of Duty®: WWII creates the definitive World War II next generation experience across three different game modes: Campaign, Multiplayer, and Co-Operative. Featuring stunning visuals, the Campaign transports players to the European theater as they engage in an all-new Call of Duty® story set in iconic World War II battles. Multiplayer marks a return to original, boots-on-the ground Call of Duty gameplay. Authentic weapons and traditional run-and-gun action immerse you in a vast array of World War II-themed locations. The Co-Operative mode unleashes a new and original story in a standalone game experience full of unexpected, adrenaline-pumping moments.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.