BioShock — Fix & Refund Help
2007 · Shooter, Action · Digital Extremes · ESRB Mature · Metacritic 96
Fix BioShock or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — BioShock
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — BioShock (Crashes / won’t start) Dear Steam Support, I am requesting a refund for BioShock, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: BioShock - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: Operating System: Windows XP (with Service Pack 2) or Windows Vista | Recommended: CPU: Intel Core 2 Duo processor |
| Processor | CPU: Intel single-core Pentium 4 processor at 2.4GHz | RAM: 2GB |
| Memory | RAM: 1 GB | Video Card: DX 9 - Direct X 9.0c compliant video card with 512 MB RAM and Pixel Shader 3.0 (NVIDIA GeForce 7900 GT or better), DX 10 - NVIDIA GeForce 8600 or better |
| Graphics | Video Card: Direct X 9.0c compliant video card with 128MB RAM and Pixel Shader 3.0 (NVIDIA 6600 or better/ATI X1300 or better, excluding ATI X1550) | Sound Card: SoundBlaster(r) X-Fi(tm) series (optimized foruse with Creative Labs EAX ADVANCED HD 4.0 or EAX ADVANCED HD 5.0 compatible sound cards) |
| Storage | Sound Card: 100% direct X 9.0c compatible sound card | — |
| DirectX | Hard Drive Space: 8GB | — |
| Item 7 | Game requires Internet connection for activation | — |
About BioShock
FPS with RPG elements, Bioshock invites players to experience horrors of underwater isolation in the city of Rapture, the failed project of the better future. After surviving the plane crash, the protagonist has only one way to go – to the giant lighthouse that opens a way to the underwater utopia. Players will have to unravel the complicated history of Rapture, relying only on themselves, their guns and Plasmids, a mystical substance, that allows it’s user to obtain near magical abilities. The atmosphere of isolation and threat is conveyed through the environmental sounds, subtle electrical buzzing and audio logs, telling the story of societal decay and despair. Players will shape the story, making moral choices along their way, saving Little Sisters or extracting ADAM, the mystical fuel for your abilities. While exploring the underwater city, players will complete missions for the last sane inhabitants of Rapture, while fending off the less fortunate ones.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.