Apex Legends — Fix & Refund Help
2019 · Shooter, Action · Respawn Entertainment · ESRB Teen · Metacritic 80
Fix Apex Legends or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Apex Legends
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Apex Legends (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Apex Legends, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Apex Legends - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: 64-bit Windows 7 | OS: 64-bit Windows 7 |
| Graphics | Processor: AMD FX 4350 or Equivalent, Intel Core i3 6300 or Equivalent | Processor: Ryzen 5 CPU or Equivalent |
| Storage | Memory: 6 GB RAM | Memory: 8 GB RAM |
| DirectX | Graphics: AMD Radeon™ HD 7730, NVIDIA GeForce® GT 640 | Graphics: AMD Radeon™ R9 290, NVIDIA GeForce® GTX 970 |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Network: Broadband Internet connection | Network: Broadband Internet connection |
About Apex Legends
Conquer with character in Apex Legends, a free-to-play* Battle Royale shooter where legendary characters with powerful abilities team up to battle for fame and fortune on the fringes of the Frontier. Master an ever-growing roster of diverse legends, deep tactical squad play, and bold new innovations that level-up the Battle Royale experience—all within a rugged world where anything goes. Welcome to the next evolution of Battle Royale.
Characters you can play as: Caustic, Bangalore, Bloodhound, Crypto, Gibraltar, Lifeline, Loba, Mirage, Octane, Pathfinder, Rampart, Revenant.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.