War Thunder — Fix & Refund Help

2013 · Shooter, Massively Multiplayer, Action · Gaijin Entertainment · ESRB Teen · Metacritic 81

Fix War Thunder or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Platform

Purchase date

Playtime (hours)

Issue

Extra details (optional)

Informational consumer reference — not legal advice.

My appeal package — War Thunder

Likely eligible

Platform policySteam

Playtime1 h

Owned (days)—

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — War Thunder (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for War Thunder, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: War Thunder
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

Receipt / order confirmation with date
Screenshot or clip of the issue (error code, crash, FPS counter)
System specs (CPU, GPU, RAM, OS, driver version)
Steps already tried (driver update, file verify, reinstall)
Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

Official PC requirements

Publisher-published values via RAWG, retrieved 2026-08-21.

Spec	Minimum	Recommended
OS	Minimum:	Recommended:
Processor	OS: Windows 7/Vista/8/10	OS: Windows 7 64bit /Vista 64bit /8 64bit /10 64bit
Memory	Processor: 2.2 GHz	Processor: Intel Core i5
Graphics	Memory: 4 GB RAM	Memory: 8 GB RAM
Storage	Graphics: Intel HD Graphics 4000 / AMD Radeon 46XX / NVIDIA GeForce GT 520	Graphics: NVIDIA GeForce GTX 650 or higher, AMD Radeon series 77XX or higher
DirectX	DirectX: Version 9.0c	DirectX: Version 9.0c
Item 7	Network: Broadband Internet connection	Network: Broadband Internet connection
Item 8	Storage: 7 GB available space	Storage: 16 GB available space

About War Thunder

War Thunder is a free-to-play cross-platform vehicular combat MMO with more than 1000 playable aircraft, helicopters, tanks or ships sprawled over huge maps that feature real-life locations and battles that transpired over the course of 20th century, most notably during WWII.

### Gameplay Air and land warfare pits 2 sides against each other up to 32 players who must battle over points or achieving total elimination against enemy forces across huge maps. There are also PVE missions including dynamic historical campaigns and solo missions plus the custom events that add limitations or put certain victory conditions.

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Sources & attribution

Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.

How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.