PlayerUnknown’s Battlegrounds — Fix & Refund Help
2017 · Shooter, Massively Multiplayer, Action · Krafton · Metacritic 81
Fix PlayerUnknown’s Battlegrounds or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — PlayerUnknown’s Battlegrounds
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — PlayerUnknown’s Battlegrounds (Crashes / won’t start) Dear Steam Support, I am requesting a refund for PlayerUnknown’s Battlegrounds, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: PlayerUnknown’s Battlegrounds - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: 64-bit Windows 7, Windows 8.1, Windows 10 | — |
| Memory | Processor: Intel Core i3-4340 / AMD FX-6300 | — |
| Graphics | Memory: 6 GB RAM | — |
| Storage | Graphics: nVidia GeForce GTX 660 2GB / AMD Radeon HD 7850 2GB | — |
| DirectX | DirectX: Version 11 | — |
| Item 7 | Network: Broadband Internet connection | — |
| Item 8 | Storage: 30 GB available space | — |
About PlayerUnknown’s Battlegrounds
PLAYERUNKNOWN’S BATTLEGROUNDS is battle-royale shooter made only for the multiplayer experience. Players should do their best to become the last one alive. Matches are held on 3 main maps of a large size (Erangel, Miramar, and Sanhok). Each match has 100 participants fighting for themselves. The battle begins with players making the leap out of the plane to spread out across the map and to gather all possible equipment required for survival. Then, after a while, game intelligence randomly sets a circle shape safe zone, which gamers must reach to stay alive, and marks it on the map. Gear and resources are scattered throughout the map, so players can grab everything they need while running to the zone. Therefore, the main action comes out of the players’ collision on their ways to the circle. You can join the fight either alone or in a team (up to 4 people). Due to the customization system, lots of clothing items and weapon skins could be both bought on the marketplace and found in crates. However, in-app purchases don’t actually affect the gameplay.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.