Torchlight II — Fix & Refund Help
2012 · Action, RPG · Runic Games · ESRB Teen · Metacritic 88
Fix Torchlight II or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Torchlight II
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Torchlight II (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Torchlight II, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Torchlight II - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: Windows XP SP3/Vista/Windows 7 | — |
| Processor | Processor: x86-compatible 1.4GHz or faster processor | — |
| Memory | Memory: 1GB System RAM | — |
| Graphics | Hard Disk Space: 1.7GB free space (subject to change) | — |
| Storage | Video Card: DirectX compatible 3D graphics card with at least 256MB of addressable memory. | — |
| DirectX | DirectX®: 9.0c | — |
| Item 7 | Internet: A broadband internet connection (for Steam download and online multiplayer) - Online multiplayer requires a free Runic Account | — |
About Torchlight II
Torchlight II is the second installment in the series, and while it continues the story of its predecessor, it also allows new players to jump right into the action-packed roguelike RPG world. The genre itself is well-established already with giants like Diablo series, but Torchlight offers the fresh experience for veterans and newbies alike. The steampunk fantasy world lets players enjoy the lush grass of various beautiful environments, the glowing caves filled with mushrooms, and the endless deserts with their treasures! Lots of different enemies always try their best to stop our adventurers from their goal. From every corner there comes danger, only briefly allowing the players to collect their thoughts and dive yet again in battle with evil. Following Torchlight, the second game starts with chaos erupting from underneath the world. A crazed former hero now takes the lead of hordes of different creatures, and in defeating him and his minions lies the ultimate goal of our new heroes. Take on the mantle of one of the four available classes, and be sure to utilize their might at its fullest. Stay flexible, for the treasure is always surprising, and don’t forget to use your trusty companion as the aid in battle, or as a heavy-packed war mule. Be ready for harsh defeats, or, if you feel like immortal, try the hardest difficulty for the ultimate roguelike challenge. The world of Torchlight is yours to explore!
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.