Thief — Fix & Refund Help
2014 · Adventure, Action · Feral Interactive · ESRB Mature · Metacritic 70
Fix Thief or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Thief
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Thief (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Thief, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Thief - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows Vista with Platform Update for Windows Vista | OS: Windows 7, Windows 8 |
| Memory | Processor: High-Performance Dual Core CPU or Quad Core CPU | Processor: AMD FX 8000 series or better / Intel Quad i7 Core CPU |
| Graphics | Memory: 4 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: AMD Radeon 4800 series / Nvidia GTS 250 | Graphics: AMD Radeon HD R9 series or better / Nvdia GTX 660 series or better |
| DirectX | DirectX: Version 10 | DirectX: Version 11 |
| Item 7 | Storage: 20 GB available space | Storage: 20 GB available space |
About Thief
Thief is a stealth-action game, the 4th installment in the Thief series and the first game since 2004 Thief: Deadly Shadows. The game was made as an attempt to reboot the franchise. Just as previous entries, the game takes place in the dark fantasy world with notable steampunk and Victorian era influence. You play as Garrett, the master thief who awakens after one-year slumber caused by accident in one of his missions. He finds out that his hometown is plagued by a mysterious disease “The Gloom.” The gameplay can be described as first-person stealth-action with the heavy emphasis on the variability of completing missions. Sneaking behind the enemies is usually a more effective way of performing tasks than openly fighting with them. Garrett possesses several different tools and weapons like lockpicks, prybar, etc. One of Garrett’s few weapons is bow which has 8 types of arrows and the full range of application from killing and poisoning enemies to putting out torches and distracting guards.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.