The Walking Dead: Season 2 — Fix & Refund Help
2013 · Adventure, Action · Telltale Games · ESRB Mature · Metacritic 80
Fix The Walking Dead: Season 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — The Walking Dead: Season 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — The Walking Dead: Season 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for The Walking Dead: Season 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: The Walking Dead: Season 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP Service Pack 3 | OS: Windows 7 |
| Memory | Processor: Core 2 Duo 2GHz or equivalent | Processor: Core 2 Duo 2.3 Ghz or equivalent |
| Graphics | Memory: 3 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: ATI or NVidia card w/ 512 MB RAM | Graphics: ATI or NVidia card w/ 1024 MB RAM |
| DirectX | DirectX: Version 9.0c | DirectX: Version 9.0c |
| Item 7 | Storage: 2 GB available space | Storage: 2 GB available space |
| Item 8 | Sound Card: Direct X 9.0c sound device | Sound Card: Direct X 9.0c sound device |
About The Walking Dead: Season 2
The Walking Dead: Season 2 is an episodic adventure game based on eponymous comic book series. As it is a sequel to the previous game in the Walking Dead series, the further story progress depends on the events of the first part. The game is set in the world inhabited by walkers, as the story takes place after the zombie apocalypse. In the second season, players are offered to assume the role of Clementine, a young member of a group of survivors leaving Georgia and heading towards a large survivor camp in Michigan. The girl’s moves are controlled in a point-and-click way. The story progresses through short scenes including dialogues with other characters, which can impact upcoming events by selecting certain dialogue options, or short-term action events like defending the camp from walkers. The gameplay also features some sort of exploration and interaction with the environment that can give extra information or various collectible items. On the way through the game players are going to face dramatic turns of the plot caused by their own tough choice.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.