The Walking Dead: Season 1 — Fix & Refund Help
2012 · Adventure, Action · Telltale Games · ESRB Mature · Metacritic 92
Fix The Walking Dead: Season 1 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — The Walking Dead: Season 1
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — The Walking Dead: Season 1 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for The Walking Dead: Season 1, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: The Walking Dead: Season 1 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | XP / Vista / 7 / 8 / 10Processor: 2.0 GHz Pentium 4 or equivalent, Memory: 3 GB RAM, Hard Disk Space: 2 GB Space Free, Video Card: ATI or NVidia card w/ 512 MB RAM (Not recommended for Intel integrated graphics),Direct X 9.0cSound: Direct X 9.0c sound device.Mouse & Keyboard | 7 / 8 / 10Processor: Core 2 Duo 2GHz or equivalentMemory: 3 GB RAM Hard Disk Space: 2 GB Space FreeVideo Card: ATI or NVidia card w/ 1024 MB RAM (Not recommended for Intel integrated graphics), Direct X 9.0cSound: Direct X 9.0c sound deviceMouse & Keyboard |
| Processor | — | — |
| Memory | — | — |
| Graphics | — | — |
About The Walking Dead: Season 1
The Walking Dead is a five-part game series set in the same universe as Robert Kirkman’s award-winning comic book series. Play as Lee Everett, a convicted criminal, who has been given a second chance at life in a world devastated by the undead. With corpses returning to life and survivors stopping at nothing to maintain their own safety, protecting an orphaned girl named Clementine may offer him redemption in a world gone to hell. A continuing story of adventure horror spanning across 5 episodes: Episode 1 – A New Day (Available Now) Episode 2 – Starved for Help (Available Now) Episode 3 – Long Road Ahead (Available Now) Episode 4 – Around Every Corner (Available Now) Episode 5 – No Time Left (Available Now) All five episodes are now available immediately upon purchasing Season 1. Based on Robert Kirkman’s Eisner-Award winning comic book series, The Walking Dead allows gamers to experience the true horror of the zombie apocalypse A tailored game experience – Live with the profound and lasting consequences of the decisions that you make in each episode. Your actions and choices will affect how your story plays out across the entire series. Experience events, meet people and visit locations that foreshadow the story of Deputy Sheriff Rick Grimes Meet Glenn before he heads to Atlanta, explore Hershel’s farm before Rick and his group of survivors arrive and before the barn becomes a notorious location in Walking Dead lore You’ll be forced to make decisions that are not only difficult, but that will require you to make an almost immediate choice. There’s no time to ponder when the undead are pounding the door down! Features meaningful decision-making, exploration, problem solving and a constant fight for survival in a world overrun by the undead Artwork inspired by the original comic books
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.