Shadow of the Tomb Raider — Fix & Refund Help
2018 · Adventure, Action · Eidos Montreal · ESRB Mature · Metacritic 78
Fix Shadow of the Tomb Raider or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Shadow of the Tomb Raider
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Shadow of the Tomb Raider (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Shadow of the Tomb Raider, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Shadow of the Tomb Raider - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Shadow of the Tomb Raider
Experience Lara Croft’s defining moment as she becomes the Tomb Raider. In Shadow of the Tomb Raider, Lara must master a deadly jungle, overcome terrifying tombs, and persevere through her darkest hour. As she races to save the world from a Maya apocalypse, Lara will ultimately be forged into the Tomb Raider she is destined to be. Survive and Thrive In the Deadliest Place on Earth: Master an unforgiving jungle setting in order to survive. Explore underwater environments filled with crevasses and deep tunnel systems. Become One With the Jungle: Lara must use the jungle to her advantage to strike suddenly and disappear like a jaguar, use mud as camouflage, and instill fear in enemies to sow chaos. Discover Brutal Tombs: Terrifying tombs, filled with deadly puzzles, require advanced traversal techniques to be accessed Uncover Living History: Discover a hidden city and explore the biggest Tomb Raider hub ever.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.