Middle-earth: Shadow of Mordor — Fix & Refund Help
2014 · Action, RPG · Feral Interactive · ESRB Mature · Metacritic 85
Fix Middle-earth: Shadow of Mordor or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Middle-earth: Shadow of Mordor
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Middle-earth: Shadow of Mordor (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Middle-earth: Shadow of Mordor, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Middle-earth: Shadow of Mordor - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: 64-bit: Vista SP2, Win 7 SP1, Win 8.1 | OS: 64-bit: Win 7 SP1, Win 8.1 |
| Processor | Processor: Intel Core i5-750, 2.67 GHz | AMD Phenom II X4 965, 3.4 GHz | Processor: Intel Core i7-3770, 3.4 GHz | AMD FX-8350, 4.0 GHz |
| Memory | Memory: 3 GB RAM | Memory: 8 GB RAM |
| Graphics | Graphics: NVIDIA GeForce GTX 460 | AMD Radeon HD 5850 | Graphics: NVIDIA GeForce GTX 660 | AMD Radeon HD 7950 |
| Storage | DirectX: Version 11 | DirectX: Version 11 |
| DirectX | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 7 | Storage: 44 GB available space | Storage: 57 GB available space |
About Middle-earth: Shadow of Mordor
Lord of the rings franchise brought a new title to the collection, an open world action-adventure game, that follows Talion, Gondor captain, that survived the sacrifice that was meant to bring the Elf Lord Celebrimbor as a wraith. Losing his wife and his son, Talion is merged with Celebrimor, escaping death. Players will have to gain EXP in order to upgrade abilities through completing various missions and defeating Uruk warlords. Some missions might require special conditions for the greater reward. Shadow of Mordor implemented the Nemesis System. It tracks the progress of every special Uruk warrior. Each special Uruk has a set of strengths and weaknesses, and players can assassinate higher ranked officers in order to promote easy to defeat Uruk to defeat them at a higher rank, weakening the Sauron’s army. This planning allows players to adapt, and use mechanics of stealth kills, ranged combat, wraith skills and head-on melee more effective.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.