NieR:Automata — Fix & Refund Help
2017 · Action, RPG · Platinum Games · ESRB Mature · Metacritic 86
Fix NieR:Automata or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — NieR:Automata
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — NieR:Automata (Crashes / won’t start) Dear Steam Support, I am requesting a refund for NieR:Automata, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: NieR:Automata - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 /8.1 /10 64bit | OS: Windows 8.1 /10 64bit |
| Memory | Processor: Intel Core i3 2100 or AMD A8-6500 | Processor: Intel Core i5 4670 or AMD A10-7850K |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 770 VRAM 2GB or AMD Radeon R9 270X VRAM 2GB | Graphics: NVIDIA GeForce GTX 980 VRAM 4GB or AMD Radeon R9 380X VRAM 4GB |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 50 GB available space | Storage: 50 GB available space |
About NieR:Automata
NieR: Automata is an action RPG, a sequel to Nier and a spin-off to the Drakenguard series. The story is set in the middle of the war between humans and machines where you take on the role of an android warrior called 2B. The story develops around the theme of androids' ability to feel and make their own decisions. The gameplay of NieR: Automata combines RPG elements, such as character progression, with action-based combat and some platforming features, including climbing and jumping over obstacles. Except for traditional light and heavy attacks, there are quick time events that if the completed result in a highly damaging counterattack. You can use four weapon types during the battles: short swords, long swords, bracers, and spears. While you play as a robot, you can upgrade your body with special chips that increase your stats. The game is set in an open world and features numerous NPCs and side quests. You can explore it on foot as well as ride a wild animal or pilot a flying mech. There are also shops where you can get useful items including potions to restore health.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.