Middle-earth: Shadow of War — Fix & Refund Help
2017 · Action, RPG · Warner Bros. Interactive · ESRB Mature · Metacritic 82
Fix Middle-earth: Shadow of War or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Middle-earth: Shadow of War
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Middle-earth: Shadow of War (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Middle-earth: Shadow of War, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Middle-earth: Shadow of War - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Middle-earth: Shadow of War
Middle-earth: Shadow of War is a continuation of Middle-earth: Shadow of Mordor The game operates on the world and the characters of the books of JRR Tolkien. However, it will be more accurate to say that the game is closer to the cinematic version of this story, created by director Peter Jackson. This is noticeable both in the visual solutions of some locations, and in the events themselves and their location in time relative to each other.
Judging by the events, the game takes place between the events of the books "The Hobbit" and "The Lord of the Rings". However, in the game there are also such events as the fall of the city-fortress of Minas Ithil and its transformation into Minas Morgul - in books these events occur several thousand years earlier.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.