Mass Effect 2 — Fix & Refund Help
2010 · Action, RPG · BioWare · ESRB Mature · Metacritic 94
Fix Mass Effect 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Mass Effect 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Mass Effect 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Mass Effect 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Mass Effect 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: Windows XP SP3 / Windows Vista SP1 / Windows 7 | OS: Windows XP SP3 / Windows Vista SP1 / Windows 7 |
| Processor | Processor: 1.8GHz Intel Core 2 Duo or equivalent AMD CPU | Processor: 2.6+ GHz Core 2 Duo Intel or equivalent AMD CPU |
| Memory | Memory: 1 GB RAM for Windows XP / 2 GB RAM for Windows Vista and Windows 7 | Memory: 2 GB RAM |
| Graphics | Graphics: 256 MB (with Pixel Shader 3.0 support) | Graphics: ATI Radeon HD 2900 XT, NVIDIA GeForce 8800 GT, or better recommended |
| Storage | DirectX®: DirectX 9.0c August 2008 (included) | DirectX®: DirectX 9.0c August 2008 (included) |
| DirectX | Hard Drive: 15 GB | Hard Drive: 15 GB |
| Item 7 | Sound: DirectX 9.0c compatible | Sound: DirectX 9.0c compatible |
| Item 8 | Supported Chipsets: NVIDIA GeForce 6800 or greater; ATI Radeon X1600 Pro or greater. Please note that NVIDIA GeForce 7300, 8100, 8200, 8300, 8400, and 9300; ATI Radeon HD3200, and HD4350 are below minimum system requirements. Updates to your video and sound card drivers may be required. | — |
About Mass Effect 2
Mass Effect II is a sequel to Mass Effect one, following the story of Captain Shepard in his or her journey in saving the Galaxy from Reapers. Just after the fight against Saren, Shepard dies and drifts in open space. Being collected by Cerberus and the lead man, The Illusive Man, Shepard has to investigate attacks on human colonies around the Milky Way, and discover that now the Reapers using some new insectoid called the Collectors. You can choose from different classes to play, for example, a Soldier, Adept or Vanguard. A cover system is the main mechanic in the fight, as you have to think about fighting your enemy strategically. Your talents have a global CDR, so choose wisely. With one little addition, now your weapon has a loaded magazine of bullets, and you can run out of ammo if not using your weapon properly. BioWare sticks to the tradition of dialogue and reputation system, as your actions still affect your position in the world. If you act like a hero and help everyone you meet, people will like you and your reputation will be Paragon. Do the exact opposite and a Renegade. Whom will you be?
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.