Mass Effect — Fix & Refund Help
2007 · Action, RPG · BioWare · ESRB Mature · Metacritic 89
Fix Mass Effect or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Mass Effect
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Mass Effect (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Mass Effect, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Mass Effect - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Supported OS: Microsoft Windows® XP with SP2 or Windows Vista* | — |
| Processor | Processor: Intel P4 2.4 Ghz or faster / AMD 2.0 Ghz | — |
| Memory | Memory: 1.0 GB RAM or more (2.0 GB for Vista) | — |
| Graphics | Graphics: DirectX 9.0c compatible, ATI X1300 XT or greater (ATI X1300, X1300 Pro, X1600 Pro, Radeon 2600 HD, and HD 2400 are below minimum system requirements); NVidia GeForce 6800 or greater (7300, 7600 GS, 8500 are below minimum system requirements) | — |
| Storage | Hard Drive: 12.0 GB or more free hard drive space | — |
| DirectX | Sound: DirectX 9.0c compatible | — |
| Item 7 | DirectX®: 9.0c * WINDOWS VISTA OR WINDOWS 7 USERS: Launching “Mass Effect” from Steam requires the setting “Run as Administrator”. If the User Account Control feature of Windows Vista is enabled, launching “Mass Effect” from Steam will result in failure. For users with User Account Control enabled, launch Steam using the “Run as Administrator” option or launch from the windows shortcut. | — |
| Item 8 | INTERNET CONNECTION AND END USER LICENSE AGREEMENT REQUIRED TO PLAY. MORE INFORMATION IS AVAILABLE AT WWW.EA.COM. | — |
About Mass Effect
Mass Effect was the very start of the trilogy about Commander Shepard in his journey to save the universe from Reapers - an old civilisation that wants to kill every possible rational being in order to prevail any wars. You play as Shepard. With flexible backstory and different classes you travel to Eden Prime with Captain Anderson and Nihlus Kryik, you and your team must discover the mystery behind the attack on the human colony. In the process, it is revealed that another Spectre, Saron, has become rogue and escapes the planet to awoke Reapers and start a full-scale war with the galaxy. For BioWare, third-person shooters with tactical elements is a very common genre. Four different weapons - automatic rifle, shotgun, pistol and sniper rifle can be obtained through the game with better characteristics. Also, you can level up your protagonist and his squad to gain better stats and new skills. Dialogue panel is simple yet efficient - you choose the style of your approach and build a reputation of a hero or a renegade. With this options in hand, you can build your own story as Commander Shepard in saving the Milky Way Galaxy.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.