Life is Strange — Fix & Refund Help
2015 · Adventure · DONTNOD Entertainment · ESRB Mature · Metacritic 83
Fix Life is Strange or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Life is Strange
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Life is Strange (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Life is Strange, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Life is Strange - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Life is Strange
Interactive storytelling and plot-heavy games gained popularity, and “Life is Strange” arrived as teen mystery adventure. The plot will go through the life of Maxine, a teenager in possession of curious power, allowing her to stop and rewind time, in order to manipulate her surroundings. Max, after the reunion with her friend Chloe, is on the path to uncovering the secrets of Arcadia Bay. Players will have to deal with puzzle solving through the fetch quests, in order to change the world around them. The game puts players in situations, where they’re forced to make a moral choice, going through the decision which may have short-term or long-term consequences. Every choice made by the player will trigger the butterfly effect, surrounding the first playthrough of the game with a lot of emotional struggle, thoughtfully crafted by the developers at Dontnod Entertainment. Life is Strange is third person adventure game, where players might seem just as an observer of the stories, unfolding in front of them.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.