Star Wars Jedi: Fallen Order — Fix & Refund Help
2019 · Adventure, Action · Respawn Entertainment · ESRB Teen · Metacritic 80
Fix Star Wars Jedi: Fallen Order or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Star Wars Jedi: Fallen Order
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Star Wars Jedi: Fallen Order (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Star Wars Jedi: Fallen Order, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Star Wars Jedi: Fallen Order - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: 64-bit Windows 7/8.1/10 | OS: 64-bit Windows 7/8.1/10 |
| Graphics | Processor: AMD FX-6100/Intel i3-3220 or Equivalent | Processor: AMD Ryzen 7 1700/Intel i7-6700K or Equivalent |
| Storage | Memory: 8 GB RAM | Memory: 16 GB RAM |
| DirectX | Graphics: AMD Radeon HD 7750/NVIDIA GeForce GTX 650 or Equivalent | Graphics: AMD RX Vega 56/ Nvidia GTX 1070 or Equivalent |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Storage: 55 GB available space | Storage: 55 GB available space |
About Star Wars Jedi: Fallen Order
Cal Kestis—one of the last surviving members of the Jedi Order after the purge of Order 66—is now a Padawan on the run.
Star Wars Jedi: Fallen Order is an action-adventure game set after Star Wars: Episode III — Revenge of the Sith™. Develop your Force abilities, hone your lightsaber techniques, and explore the ancient mysteries of a long-lost civilization—all while staying one step ahead of the Empire and its deadly Inquisitors. an
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.