Heavy Rain — Fix & Refund Help
2010 · Adventure, Action · Quantic Dream · ESRB Mature · Metacritic 80
Fix Heavy Rain or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Heavy Rain
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Heavy Rain (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Heavy Rain, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Heavy Rain - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Windows 7 or later (64 bit) | OS: Windows 7 or later (64 bit) |
| Graphics | Processor: Intel Core i5-4430 @ 3.0 GHz or AMD FX-6300 @ 3.5 GHz | Processor: Intel Core i5-6600K @ 3.5GHz or AMD Ryzen 3 1300X @ 3.4GHz |
| Storage | Memory: 4 GB RAM | Memory: 8 GB RAM |
| DirectX | Graphics: Nvidia GeForce GTX 660 with 2GB VRAM or AMD Radeon HD 7870 with 2GB VRAM | Graphics: Nvidia GeForce GTX 970 with 4GB VRAM or AMD Radeon R9 390 with 4GB VRAM |
| Item 7 | DirectX: Version 11 | DirectX: Version 11 |
| Item 8 | Storage: 35 GB available space | Storage: 35 GB available space |
About Heavy Rain
Heavy Rain is an interactive drama telling the story of the investigation of a serial murder’s case. Players assume roles of four people – Ethan Mars, Norman Jayden, Madison Paige, and Scott Shelby – somehow involved in the case of Origami Killer, who is used to leave his victims alone, marked with origami figures. It soon reveals that all Origami Killer’s murders are connected with weather changes (actually heavy rains). In the course of the completion, players will follow the characters on their way to the key of the murderer’s mystery. Heavy Rain is an unusual action-adventure game. All four main characters are controlled from the third-person perspective with only several buttons, as the interaction with the environment is usually done by activating on-screen prompts like holding the trigger, pushing a button, positioning the stick, or all in one. The gameplay consists of multiple scenes, which affect the further in-game progress by the players’ choice and create a branching storyline that can lead to various endings including the death of certain main characters.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.