Deus Ex: Mankind Divided — Fix & Refund Help
2016 · Action, RPG · Eidos Montreal · ESRB Mature · Metacritic 83
Fix Deus Ex: Mankind Divided or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Deus Ex: Mankind Divided
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Deus Ex: Mankind Divided (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Deus Ex: Mankind Divided, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Deus Ex: Mankind Divided - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7.1SP1 or above (64-bit Operating System Required) | OS: Windows 10 64-bit |
| Memory | Processor: Intel Core i3-2100 or AMD equivalent | Processor: Intel Core i7-3770K or AMD FX 8350 Wraith |
| Graphics | Memory: 8 GB RAM | Memory: 16 GB RAM |
| Storage | Graphics: AMD Radeon HD 7870 (2GB) or NVIDIA GeForce GTX 660 (2GB) | Graphics: AMD Radeon RX 480 - 1920 x 1080 or NVIDIA GTX 970 - 1920 x 1080 |
| DirectX | Storage: 45 GB available space | Storage: 55 GB available space |
| Item 7 | — | Additional Notes: 55GB HD space includes DLC |
About Deus Ex: Mankind Divided
Deus Ex: Mankind Divided is currently the last entry in the Deus Ex franchise. It was two years after the accident in Human Revolution, where augmented people started to act uncontrollable and aggressive. As it turns out, a rogue group called Illuminati made it look like a proof for their instability and now augmented people are living like outcasts. We follow Adam Jensen once again as he works as a double agent for Interpol and a hackers group called Juggernaut Collective to confront the Illuminati and reveal the truth. The core gameplay of Mankind Divided hasn't changed much except minor changes like no need for batteries anymore because your energy bar slowly regenerates itself back and a non-killing politic. You can beat the game without killing anyone making Mankind Divided a big morality question for the player as he walks it through.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.