Deus Ex: Human Revolution - Director's Cut — Fix & Refund Help
2013 · Action, RPG · Feral Interactive · ESRB Mature · Metacritic 91
Fix Deus Ex: Human Revolution - Director's Cut or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Deus Ex: Human Revolution - Director's Cut
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Deus Ex: Human Revolution - Director's Cut (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Deus Ex: Human Revolution - Director's Cut, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Deus Ex: Human Revolution - Director's Cut - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP, Windows Vista, Windows 7 or Windows 8 | OS: Windows 7 or Windows 8 |
| Memory | Processor: 2 GHz dual core | Processor: AMD Phenom II X4 or Intel Core 2 Quad or better |
| Graphics | Memory: 2 GB RAM | Memory: 2 GB RAM |
| Storage | Graphics: NVIDIA GeForce 8000 series or ATI Radeon HD 2000 series or better | Graphics: AMD Radeon HD 5850 |
| DirectX | DirectX: Version 9.0c | DirectX: Version 9.0c |
| Item 7 | Storage: 17 GB available space | Storage: 17 GB available space |
| Item 8 | Sound Card: 100% DirectX 9.0c compatible sound device | Sound Card: 100% DirectX 9.0c compatible sound device |
About Deus Ex: Human Revolution - Director's Cut
The future is now and the year is 2027. You play Adam Jensen, an ex-SWAT specialist hired to oversee the security needs of Sarif Industries one of America’s most experimental biotechnology firms. When a team of black ops mercenaries attack Sarif's headquarters killing the very scientists you were hired to protect, everything you thought you knew about your job changes. After being mortally wounded during the attack, you have no choice but to undergo radical life-saving surgeries that transform you into a mechanically enhanced being. Now hot on the trail of those responsible for the attack, you soon find yourself chasing down leads all over the world, never knowing who you can trust. The men pulling the strings will stop at nothing to ensure mankind's evolution follows a particular path. You need to discover where that path lies. Because when all is said and done, the decisions you take, and the choices you make, will be the only things that can change it.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.