Deus Ex: Human Revolution — Fix & Refund Help
2011 · Action, RPG · Eidos Montreal · ESRB Mature · Metacritic 89
Fix Deus Ex: Human Revolution or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Deus Ex: Human Revolution
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Deus Ex: Human Revolution (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Deus Ex: Human Revolution, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Deus Ex: Human Revolution - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
About Deus Ex: Human Revolution
Deus Ex: Human Revolution is the third entry in the franchise and takes part as a prequel to the original Deus Ex. To save his life, Adam Jensen, a former SWAT officer must fill his body with augmentations. Humanity has battled any threat to it and now live in a cyberpunk world of future. When a new form of augmentations must be revealed, Sarif Industries is attacked by the group called the Tyrants. When Adam tries to save the facility, group leader Namir heavily wounds Jensen and kills Megan Reed. David Sarif saves Adam's life, and he places augmentations in his body making him a supernatural human being, Jensen must investigate the problem of extremists in the modern world.
One of the key features of the game is a flexible storyline. Based on your actions, the game will actually react to it by hiding some subplots or changing the main plot a little depending on your subject choices. The gameplay on its own is a stealth shooter with a big using implemented use of augmentations and experience system in order to level up your abilities.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.