Borderlands 3 — Fix & Refund Help
2019 · Shooter, Adventure, Action, RPG · 2K · ESRB Mature · Metacritic 83
Fix Borderlands 3 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Borderlands 3
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Borderlands 3 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Borderlands 3, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Borderlands 3 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Requires a 64-bit processor and operating system | Requires a 64-bit processor and operating system |
| Memory | OS: Windows 7/10 (latest service pack) | OS: Windows 7/10 (latest service pack) |
| Graphics | Processor: AMD FX-8350 or Intel i5-3570 | Processor: AMD Ryzen™ 5 2600 (Intel i7-4770) |
| Storage | Memory: 6 GB RAM | Memory: 16 GB RAM |
| DirectX | Graphics: AMD Radeon™ HD 7970 or NVIDIA GeForce GTX 680 2 GB | Graphics: AMD Radeon™ RX 590 or NVIDIA GeForce GTX 1060 6GB |
| Item 7 | DirectX: Version 11 | DirectX: Version 12 |
| Item 8 | Storage: 75 GB available space | Storage: 75 GB available space |
About Borderlands 3
MAYHEM IS COMING The original shooter-looter returns, packing bazillions of guns and a mayhem-fueled adventure! Blast through new worlds and enemies as one of four new Vault Hunters. Play solo or with friends to take on insane enemies, score loads of loot and save your home from the most ruthless cult leaders in the galaxy. A MAYHEM-FUELED THRILL RIDE Stop the fanatical Calypso Twins from uniting the bandit clans and claiming the galaxy’s ultimate power. YOUR VAULT HUNTER, YOUR PLAYSTYLE Become one of 4 new Vault Hunters, each with deep skill trees, abilities and customization. LOCK, LOAD, AND LOOT With bazillions of guns and gadgets, every fight is an opportunity to score new gear. NEW BORDERLANDS Discover new worlds beyond Pandora, each with unique environments and enemies.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.